Privacy Policy

Lucid Med ("we," "us," "our," or the "Company"), accessible at lucidmed.store, is committed to protecting the privacy of our users and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services.

Please read this Privacy Policy carefully. By accessing our Website or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you use our services, we may collect the following information that you voluntarily provide:

Order Information:

• Full name
• Email address
• Medical specialty
• Presentation type and topic
• Preferred design options
• How you heard about us
• Any additional instructions or preferences

Uploaded Materials:

• Research papers, articles, or documents you upload for presentation design
• Images, data, or other files provided for inclusion in your presentation
• Communication content (emails, messages, revision requests)

Payment Information:

• Payment transactions are processed by our third-party payment processors (PayPal or other processors as applicable). We do not collect, store, or have access to your full credit card number, debit card number, or bank account details. We may receive limited transaction information from our payment processors, such as the last four digits of your card, transaction ID, amount paid, and payment status.

Email List Information:

• Email address (when you subscribe to our newsletter or download a free resource)
• Name (if provided)
• Email engagement data (open rates, click rates)

1.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and browsing activity:

Technical Information:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Screen resolution
• Referring website URL
• Pages visited on our Website
• Time and date of visits
• Time spent on each page
• Click patterns and navigation paths

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect this information. See Section 6 (Cookies) for more details.

1.3 Information We Do NOT Collect

We do not intentionally collect:

• Protected Health Information (PHI) or patient-identifiable data
• Social Security numbers or government-issued identification numbers
• Biometric data
• Information from children under 18 years of age
• Sensitive personal information beyond what is necessary for our services

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• To process and fulfill your orders
• To design and deliver presentations according to your specifications
• To communicate with you about your orders (confirmations, updates, delivery, revisions)
• To provide customer support

2.2 Business Operations

• To process payments and maintain financial records
• To manage our client database
• To analyze service usage and improve our offerings
• To detect, prevent, and address fraud or technical issues

2.3 Marketing and Communication

• To send you our email newsletter (only if you opt in)
• To notify you about new services, templates, or promotions
• To send transactional emails related to your orders
• To request feedback, reviews, or testimonials

2.4 Legal and Compliance

• To comply with applicable laws, regulations, and legal obligations
• To respond to legal requests, court orders, or government inquiries
• To enforce our Terms of Service
• To protect our rights, property, or safety, or that of our users or the public

2.5 Analytics and Improvement

• To analyze Website traffic and user behavior
• To improve our Website design and functionality
• To develop new products and services
• To measure the effectiveness of our marketing efforts

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

3.1 Third-Party Service Providers

We use the following categories of third-party service providers who may have access to your information in order to perform services on our behalf:

Each of these providers has their own privacy policy governing their use of your information. We encourage you to review their policies.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our users or the public

3.3 Business Transfers

If Lucid Med is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Website before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

3.5 Anonymized and Aggregated Data

We may share anonymized, aggregated, or de-identified information that cannot reasonably be used to identify you, for purposes including industry analysis, market research, and service improvement.

4. Data Retention

We retain your information for the following periods:

After the applicable retention period, we will delete or anonymize your information, unless a longer retention period is required by law.

5. Data Security

We implement reasonable and appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Our Website uses SSL/TLS encryption (HTTPS) for all data transmitted between your browser and our servers.
• Access Controls: Access to client information is restricted to authorized personnel on a need-to-know basis.
• Secure Payments: All payment processing is handled by PCI DSS-compliant payment processors. We do not store your payment card information.
• Regular Review: We periodically review our data collection, storage, and processing practices to ensure compliance with this Privacy Policy.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You acknowledge and accept this inherent risk when providing information through any online service.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to website owners.

6.2 How We Use Cookies

We use the following types of cookies:

Essential Cookies:

• Required for the Website to function properly
• Enable basic features like page navigation and access to secure areas
• Cannot be disabled without affecting Website functionality

Analytics Cookies:

• Help us understand how visitors interact with our Website
• We use Google Analytics, which collects anonymized data about page views, traffic sources, and user behavior
• Google Analytics uses cookies to track user sessions

Functional Cookies:

• Remember your preferences (such as language or region)
• Provide enhanced, personalized features

Marketing Cookies (if applicable):

• Used to track visitors across websites
• May be used to display relevant advertisements
• Currently, we do not use marketing cookies, but we reserve the right to implement them in the future with appropriate notice

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

Please note that blocking or deleting cookies may affect the functionality of our Website.

6.4 Google Analytics

We use Google Analytics to analyze the use of our Website. Google Analytics generates statistical and other information about website use by means of cookies. The information generated is used to create reports about the use of the Website.

Google stores this information. Google's privacy policy is available at: https://policies.google.com/privacy

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights (All Users)

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (such as legal retention requirements).
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Right to Unsubscribe: You may unsubscribe from our email marketing at any time by clicking the "unsubscribe" link in any email or by emailing us at hello@lucidmed.store.

7.2 Rights for EEA/UK Residents (GDPR)

If you are a resident of the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Data Portability: You may request that we provide your data in a structured, commonly used, and machine-readable format.
• Right to Restriction: You may request that we restrict the processing of your personal information under certain circumstances.
• Right to Object: You may object to our processing of your personal information for direct marketing purposes.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence.

Legal Basis for Processing (GDPR):

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Legitimate Interest: Processing necessary for our legitimate business interests (analytics, improvement, fraud prevention)
• Consent: Processing based on your explicit consent (email marketing, cookies)
• Legal Obligation: Processing necessary to comply with legal requirements

7.3 Rights for California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Opt-Out of Sale: We do not sell personal information. If we begin doing so in the future, we will provide a "Do Not Sell My Personal Information" link.

7.4 Exercising Your Rights

To exercise any of the rights described above, please contact us at:

Email: hello@lucidmed.store
Subject Line: "Privacy Rights Request"

We will respond to your request within 30 days. We may request additional information to verify your identity before processing your request.

8. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@lucidmed.store.

9. International Data Transfers

Our primary operations are based in India. If you are accessing our services from outside India (including the United States, European Union, or United Kingdom), your information may be transferred to, stored, and processed in India.

By using our services, you consent to the transfer of your information to India and acknowledge that data protection laws in India may differ from those in your country. We will take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

10. Third-Party Links

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Lucid Med. We are not responsible for the privacy practices or content of these third-party sites.

We encourage you to review the privacy policies of any third-party websites you visit. Our inclusion of a link does not imply endorsement of the linked website or its content.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on this page with a new "Last Updated" date.

For material changes, we will make reasonable efforts to notify you via email or prominent notice on our Website.

Your continued use of our Website or services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Lucid Med
Email: hello@lucidmed.store
Website: lucidmed.store

By using our Website and services, you acknowledge that you have read and understood this Privacy Policy.